After almost three months the car is still performing perfectly. I would definitely recommend Reynolds Auto to anyone looking for an easy car buying experience.
By the time I showed up at Reynolds I was only a couple weeks into my search but already exhausted. Most cars were either too expensive, lacked the features I desired, or too small. Most dealers tried to push me into another lease. I had read the positive reviews on here but didn’t hold out much hope. The lot is small and easy to overlook.
So as my lease came to an end and the specter of another car search loomed in the distance I prepared for battle. I did hours of research, create a checklist of must-have features and started early. I went to each dealer, checklist in hand. I had to repeatedly remind them that there was nothing they could do to make me “leave with a car today” and that I would not give up my must-have features. When I pointed out to one dealer that the car he showed me was so small that no one would be able to sit behind me, he had the nerve to say that it was a good thing because it would give me an excuse not to drive people around.
Anxiety. That’s what buying a car gives me. Perhaps even fear. Prior to going to Reynolds I had only had two cars in my life. One I bought for cheap off Craigslist. It served me well through college and grad school but once I started working I felt I needed a more reliable vehicle. I went to a few dealerships and boy was I unprepared. At every turn, I was strong armed to accept a car of the dealer’s choosing and bullied by managers. I ended up leasing a Nissan Sentra and while serviceable, when I began my search I wanted neither a lease nor a Sentra.
I loved the car and decided this was the one I wanted. When I returned to Reynolds Auto I prepared for another attempt to strong arm me but there was no sales pitch. I thought Jeff might talk me into financing through his dealership (which they don’t do) but he simply gave me a list of banks and credit unions that he had worked with in the past. He did not blink an eye when I told him I wanted to use my credit union in Ohio. He was exceedingly patient when the fact that my credit union was out-of-state caused some hiccups and delays in getting him the payment. He even gave me possession of the car on the day promised despite not having yet received payment for it.
Always a great selection of cars. Looking forward to buying my next car.
Great variety of high end cars. Personable and friendly services
Oh and did I mention that the Mercedes E350 I purchased was over $7,000 cheaper than other E350s? Jeff made the process easy and comfortable. I never felt pressured or anxious. Given that a car is one of the largest purchases I’ll make, it was great to be able to choose what I wanted without feeling forced into a decision. Jeff answered all of my questions and addressed all of my concerns. When I thought the brakes might be a little low he immediately offered to check. When I asked whether the car had a spare key, he immediately had one made, without my asking, and paid for it.
I was dubious but I was wrong. I was immediately impressed with Jeff’s level of trust. I wanted to test drive a 2014 Mercedes E350. As a fairly young inconspicuously dressed man, some dealers might assume that I couldn’t afford such a car or insist on going on the test drive with me. Yet Jeff handed me the keys, explained some of the features, and told me try it out as long as I wanted. He didn’t even bother to make a copy of my driver’s license. Now that was a surprising level of trust.
Bait and switch at best! Sold a car on Monday only to call me on Wed to tell me that he is selling this to another person (he said it the right thing to do from business standpoint). Also, said that he will find a similar or better car but never heard back from him again. I would be very careful if you are dealing with Jeff at Reynolds Auto sales as he cannot keep his word.
Jeff is awesome. Amazing price on a rare color combo BMW. Did his work ahead of time, helped me out with out of state paperwork to take it to MD with me. Would buy from him again, great guy, straightforward, very positive experience.
Reynolds Auto Sales is a US Car Dealer based in Wakefield, Massachusetts. Reynolds Auto Sales is located at 110 Albion St, Wakefield, MA 01880, USA.
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